Booking Conditions El Rancho

Cancellation Policy

Motor Camp:

• An administration fee of $15.00 applies to all bookings when cancelled.
• Deposits for bookings cancelled less than 2 weeks prior to arrival will not be refunded unless the accommodation can be resold, less the $15.00 administration fee.
• Should you decide after check-in to depart earlier than the nights booked and we fail to resell the cancelled nights, the tariff is chargeable to the guest. Refunds are only made if the unit is resold.

• We appreciate that unexpected events occur, however late cancellations limit our ability to obtain an alternative booking.
• Deposits are required to confirm a booking and are non-refundable.
• Notice of cancellation within 90 days of arrival will incur a 25% fee on accommodation and catering booked.
• Notice of cancellation within 60 days of booking arrival will incur a 50% fee on accommodation booked.
• Notice of cancellation within 7 days will incur a 75% fee on accommodation and catering on numbers booked.
• Naturally we will try and resell your accommodation and if successful we will waive the fee to the value of the replacement booking minus an administration fee.

To make a booking guests need to fill in the enquiry form on our website. If we have suitable availability, we will issue a Booking Contract to sign and Deposit Invoice, these need to be returned to us and paid within 30 days from the date of issue. If the booking is not required please advise the Bookings Co-ordinators as soon as possible. Unconfirmed Bookings may be automatically cancelled after one month, unless prior arrangement is made with the Bookings Team. Confirmed Bookings are recognised only when the Booking Contract is returned completed, together with the appropriate deposit.

A letter of confirmation will be forwarded on receipt of the above.  No other form of communication is recognised as confirmation of a booking. If a booking enquiry comes in for the same dates as an unconfirmed booking we will make contact and request confirmation. If no confirmation is subsequently made we may cancel the tentative booking.

Notification of Numbers

We require groups to fill in the Final Information Form which includes their final numbers 10 days prior to their stay. You will be billed for your final numbers or actual numbers whichever is higher.

Balance of payment may be required in advance of your stay, especially if you are a new group who hasn't stayed at El Rancho before. Payment from regular customers is required within fourteen days after your visit.  Any deposit will be deducted from the final account. El Rancho staff can accept payment at the end of camp, or it can be posted to us.

Terms of Agreement

Any group using El Rancho agrees to abide by the following conditions:

• Minimum Charges apply to all bookings and your group minimums will be shown on your booking form.
• Our standard minimum rate per venue is 70% bed occupancy or 7 out of 10 beds occupied.
• All costs are inclusive of GST. 
• Rates are subject to review annually.

General Rules

• Our full site is smoke and vape free.
• Alcohol and drugs are not to be brought onto the property.
• Firearms & dogs are not permitted on the property.
• Noise is to be kept to a minimum at night.  Between the hours of 10.00pm and 7.00am groups may continue to socialise, but noise must be kept at a level not to inconvenience other guests.
• Do not tamper or "play" with fire-fighting equipment. False alarms may incur a Fire Service which is currently $1000 + GST. El Rancho’s policy is to recover a minimum of $500 + GST for each incident.
• It is your responsibility to use the equipment we supply, plus any more that you bring with you with the safety of your group in mind. This is achieved by following safe practice when operating these activities.
• Please bring your own first aid requirements and organise someone from your group to be responsible for administering first aid and recording of any accidents. All accidents must be reported to the camp staff. El Rancho has limited first aid supplies on site available if required but these will be charged to your account.